Helen Munro Real Estate Townsville's Leading Real Estate Company

maintenance iNformation

Maintenance & Repairs

Repairs and Maintenance fall into two categories: Emergency Repairs and Routine Repairs & Maintenance. The Residential Tenancy Act is very clear regarding the meaning of Emergency Repairs and how they are to be handled. Routine Repairs and Maintenance “are repairs that are not emergency repairs”

ALL requests for Routine Repairs & Maintenance must be submitted in writing using the form below.

Maintenance Imformation - Repair Request.pdf

EMERGENCY REPAIRS
Are works needed to repair any of the following-
  1. a burst water service;
  2. a burst water service;
  3. a serious roof leak;
  4. a gas leak;
  5. a dangerous electrical fault;
  6. flooding or serious flood damage;
  7. serious storm; fire or impact damage;
  8. a failure or breakdown of the gas, electricity or water supply to the premises;
  9. a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
  10. a fault or damage that makes premises unsafe or insecure;
  11. a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of premises;
  12. a serious fault in a staircase, lift or other common area of premises that unduly inconveniences a resident in gaining access to, or using, the premises.
In the event you require an Emergency Repair please follow the steps below:
During office hours contact the Property Management Department immediately on 4759 3900.
If outside of normal office hours:

Contact the nominated repairer stated in your lease.


After making reasonable attempts to contact the nominated repairer and the repairer is not able to be contacted, contact an alternative repairer who is suitably qualified to make the repairs.
Contact the Property Management Department at the earliest possible time to advise of the Emergency and the course of action taken.

© Silkwire Pty Ltd 2007 - All Rights Reserved
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All other logos and trademarks on this site are the property of
their respective owners.		 Burdekin:
167 Queen Street,
Ayr, 4807
(07) 4783 6355		 Hermit Park:
252-254 Charters Towers Rd,
Hermit Park, 4812
P.O. Box 3172,
Rentals : (07) 4759 3900
Sales : (07) 4759 3999		 Annandale/Riverside Gardens:
Shop 8/56 Yolanda Drive,
Annandale, 4814
(07) 4725 2144
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